At Scarlett Hiking, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Eligibility for Return
We accept returns for products that are unused, in their original condition, and with all original packaging intact. To be eligible for a return, you must contact us within 7 days of receiving your order.
2. How to Initiate a Return
If you wish to return a product, please contact us at [email protected] to request a return authorization. Once your return request is approved, we will provide instructions on how to send the item back to us.
3. Return Process
Ensure that the item is unused and in its original condition, including all packaging, tags, and labels.
Return the product using the method provided by us, as indicated in the return instructions.
You are responsible for the return shipping costs, unless the product was damaged or defective upon arrival.
4. Refunds
Once we receive the returned product and confirm it meets our return policy criteria, we will process your refund. Please note:
We only offer cash on delivery as a payment option. Refunds will be issued in cash at the time of product pickup.
Refunds will be made within 3 days after the returned product is confirmed to be in its original condition.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Items that have been opened or used.
Products that are no longer in their original condition due to customer misuse.
Items that were purchased at a discounted price or marked as final sale.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired product.
7. Contact Us
For any questions or concerns regarding our return and refund policy, please feel free to reach out to our customer support team at [email protected].